Coopérative l'empreinte
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Contact and purchase conditions

Location and email

NEW ADDRESS:

88 St-Paul Street East, Old Montreal  Québec, Canada H2Y 1G6

Tel: (514) 861-4427      Toll free: 1-877-861-4427

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  • Customer service : E-mail: info@lempreintecoop.com
  • Web site: www.lempreintecoop.com
  • Facebook: www.facebook.com/coopempreinte

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Metro : Place d'Armes

 

Store hours

APRIL

Sunday to Wednesday, from 10 am to 6 pm

Thursday and Saturday, from 10 am to 9 pm

 

Customer Service

Manager : Christine Beauchemin:
c.beauchemin@videotron.ca

Assistant Manager : Mélodie

assistante-gerante@videotron.ca

 

For information, questions or help:

 

  • For messages concerning shipping, please contact Assistant Manager, Mélodie Lecompte, at assistante-gerante@videotron.caa or dial toll-free number 1-877-861-4427 or 514-861-4427 (in the Montreal area) from Friday to Sunday, 10 a.m. to 4 p.m.

 

  • For information requests from the media, or any promotional mailing, please contact our customer service via Internet at info@lempreintecoop.com.

 

  • For craft artists wishing to become a part of the cooperative as guest  craft artists, send your website address at info@lempreintecoop.com and specify "request as invited artist" as the object. If you don't have a website, please give us the link to your Facebook page or a few pictures of your products. You will receive an email from us acknowledging that we have received your request within a few days. The deadline to have your products considered for the next selection is January 15th 2018. Your request will be kept until the next selection, which will be held at the beginnig of the year. We will send you an email (early 2018) if your products are chosen for the pre-selection and you'll be asked to bring samples of your work at the boutique.

 

  • For craft artists wishing to become a part of the cooperative as craft artist member , send us your request at info@lempreintecoop.com and we will communicate your information to the members during our annual general meeting. We usually select the members at the beginning of the year, from February to June.

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Purchase Conditions

Empreinte coopérative is committed to offering all of its customers quality service and products at all times. Please note that all prices are shown in Canadian dollars. We offer different options to place orders.

Delays

We will process your order within 3 to 5 business days of your purchase.

Purchase Options

  • On-line Purchase
  • By Email
  • By Mail

On-line purchase

Use our  on-line purchase service with secure encryption of your personal information.

HOW?

To open an account: Select my account and click on "Registering". Fill in all fields and finally,select "Registration".

To purchase an item: Simply add the item to your cart. For certain items, you will be asked to choose your preferences (colour, size, model, etc.) before adding those items to your cart. When you have selected your preferences, choose "Payment" and follow the instructions on your screen.

Methods of payment accepted: You can pay for your order on-line by secured payment using one of the following credit cards: MasterCard, Visa or American Express.

To modifying or cancel an order: You can modify or cancel your order by writing to us via email lempreinteweb@videotron.ca. If it is too late to modify or cancel your order,please refer to our return policy.

Please note that this service may not be used to purchase collector's items or for special orders. In these cases, please place your order via email or telephone.

By email

From Monday to Sunday: lempreinteweb@videotron.ca

Please do not send us your credit card number via email because it is not secure. Please specify your address and phone number. We will call you to confirm the total amount of your order. Note that our new on-line purchase service is user-friendly and secure.

By telephone

From Friday to Sunday, 10 a.m. to 4 p.m., tel.: 514-861-4427 (Montreal area); toll-free number: 1-877-861-4427. Please have the product code and credit card number at hand when you call.

By mail

Download printable purchase order and send it to 272, Saint-Paul Street E., Old-Montreal , Quebec, Canada, H2Y 1G9.

PURCHASE ORDER l'Empreinte Coop.pdf

To simplify the process, use our printable form. Credit card payments only (Visa, Mastercard and Americain Express). Personal cheques or traveller's cheques will not be accepted.

Purchase of unique collector's items To purchase a collector's item, proceed by telephone: 514-861-4427 (Montreal area), toll-free number: 1-877-861-4427, or by email: lempreinteweb@videotron.ca.Procedures: 1st We will send you a photo of the item by email (in case the items are different from those illustrated on the site). 2nd Please give us your approval by telephone. When you call, have the order number as well as your credit card number at hand.

Special order or custom-made item For special orders or custom-made items, please proceed by telephone: 514-861-4427 (Montreal area), toll-free number: 1-877-861-4427, or by email lempreinteweb@videotron.ca. Deposit required (30% of retail price), non refundable in case of cancellation. Note as well that special orders or custom-made items may not be exchanged or refunded.

Putting-aside an item To put aside an item, please proceed by telephone: 514-861-4427 (Montreal area), toll-free number: 1-877-861-4427,  or by email: lempreinteweb@videotron.ca. Deposit required (30% of retail price), non refundable in case of cancellation but transferable to another product.

GIFT-CERTIFICATE l'Empreinte Coop

  • To use your gift-certificate from Empreinte coop., please print out our PURCHASE ORDER l'Empreinte Coop.pdf (lcône pdf), fill in your order and mail it to us, along with your gift-certificate, to the following address:
  • L'Empreinte cooperative 88, Saint-Paul Street E. Old-Montreal Quebec, H2Y 1G6, CANADA
  • If the estimated total amount (including shipping and handling) is superior to the amount of the gift-certificate, include your credit card number on the purchase order. Upon reception of your purchase order, we will inform you of the exact amount to pay.
  • If the amount is inferior to the amount of the gift-certificate, we will issue a credit note, valid for four (4) months.

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Shipping fees

Shipping fees are not included in the price; they will be billed to you once we have determined the weight and size of your order. Prior to the transaction, we will contact you by email to inform you of the amount which will be taken from your credit card.

Delays

We will process your order within 3-5 business days of your purchase.

Shipping

When possible, we deliver using recycled, biodegradable and non-toxic materials or boxes. Special care, acquired throughout or 40 years of existence, is given to every delivery, so that you may receive your order rapidly and intact! Note that there are handling fees on all orders.

Glass, ceramics and unique items are not insurable by transport companies. We therefore make it our priority to carefully package those items with bubble wrap and hard cardboard, inside another box, to prevent them from breaking. Expect a higher shipping cost in comparison with other items of the same size because of this double precaution. We will be happy to send you a cost estimate by email or by phone.

Shipping within Canada

  • Shipping fees are not included in the price; they will be billed to you once we have determined the weight and size of your order. Prior to the transaction, we will contact you by email to inform you of the amount which will be taken from your credit card.
  • We deliver by mail preferably. See Canada Post for more details.
  • All parcel post is insured, with the exception of glass, ceramics and unique .

 

International Shipping

  • We offer an international shipping service.
  • The same Canadian shipping conditions stated above apply for international shipping.
  • The buyer is responsible for all clearance fees, commission rates or tax collected at the border.
  • Do not forget that customs can result in additional delays that are outside of our control.

Other Type of Deliveries

  • Fees for Special Delivery
  • Fees for Oversized Items
  • Additional Fees for Express Delivery

Proceed by email: lempreinteweb@videotron.ca or telephone: toll-free number 1-877-861-4427 or 514-861-4427 (Montreal area) Friday through Sunday from 10 a.m. to 4 p.m. for more details.

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Sales Tax

  • The Quebec Sales Tax (QST 9,975%) as well as the Goods and Services Tax (GST  5%) apply for all Quebec buyers.
  • The Goods and Services Tax (GST, 5%) applies for all Canadian buyers. Each buyer is responsible for paying the provincial tax effective in their province.
  • Canadian and Quebec tax do not apply for international purchases. Each buyer is responsible for paying the sales tax effective in their country.

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Returns

  • Please check your order upon reception and inform us as soon as possible of missing or broken items or parts.
  • Items bought on-line can be exchanged within thirty (30) days of reception of the order. You will receive a credit note valid during a four(4) month period. All you have to do is contact us to let us know which item(s) you wish to exchange and the reason for the exchange.
  • Items bought directly in our boutique can be exchanged within fifteen (15) days after the date of purchase. You must have on hand the bill. You will receive a credit note valid during a four (4) month period.
  • Fine craft items that are to be returned must be sent in their original packaging, with the same care with which they were wrapped originally.
  • Shipping and handling fees are not refundable.
  • For more details, contact Assistant Manager, Mélodie Lecompte by email, assistante-gerante@videotron.ca or by telephone: toll-free number 1-877-861-4427 or 514-861-4427 (Montreal area) Friday through Sunday from 10 a.m. to 4 p.m.

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Confidential Information and Website Security

  • If you choose to give us personal information via email or to make an on-line purchase via our encrypted service, you can rest assured that we will only use the information needed to fulfil your request. Electronic messages are treated with the same confidentiality measures that apply to regular mail. Personal information transmitted to us will not be used to create users profiles and will not be transmitted to any private organisation without your consent.
  • In order to guarantee the security of all transactions, Empreinte coop. uses the SSL protocol (Secure Sockets Layer protocol), which encrypts all the information you send us electronically. Encryption protects data like your credit card number and your billing and shipping information, by making it unreadable to anyone other than us as soon as it leaves your computer.
  • When you make a purchase with your credit card via our encrypted website, all credit card numbers are destroyed after the purchase; we dont keep any documents besides cash register receipts (as is done in our boutique).
  • Cookies: Cookies are used to improve certain functions, such as keeping track of your shopping cart. A "cookie" is a simple piece of text that is temporarily saved by your web browser

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GREETING CARD

 

Greeting Card Choose your card from our wide selection of hand-made greeting cards. You will find different techniques of impression, collage and assemblage unique to fine crafts, as well as different card sizes including small gift-cards!

Message in your Greeting Card: We will be happy to write your message in the greeting card of your choice (free of charge). Write your message at the end of your ppurchase , when checking out. A window wiis availlable where you can write your message.

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