Once your order is validated and paid, we ship your package within a maximum of 5 working days (excluding weekends and holidays).
We use Canada Post to ship your order. Delivery can take from 2 to 14 days once it has been shipped.
- CANCELLATION OR CHANGE OF YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being prepared, we will do our best to fulfill your request.
- EXCHANGE AND RETURN
We do not make any refunds. However, if you have changed your mind we will be happy to exchange your item for a voucher valid in our store or online within 15 days of receipt of your order.
- CONDITION OF EXCHANGE
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will have to pay for the cost of returning the product(s).
Initial shipping charges are not refundable.
You will have to pay the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.