CERAMIST
Mathilda Lovell
Mathilda Lovell is a ceramic artist of Franco-British origin. She has the art and the way to transform the art of tea into a journey.
From her passion for ceramics, inherited from her grandfather, himself a ceramist, has emerged a universe in which everyday objects are reshaped in fantasy. Traditional, European, African, or aboriginal inspirations are mixed in Mathilda's clay, and reinvented through contemporary ceramic techniques.
From the art of tea to the art of living, cups, teapots, sugar bowls, but also incense holders, vases, jewelry, bow ties travel, and make travel, to the "sandstone" of a cheerful and cosmopolitan imagination.
The diversity of the creations follows an Ariadne's thread, swirling in spirals: inspired by the koru, symbols of peace and rebirth, they are as many winks of the artist, from one collection to another.
Qu’est-ce qui vous passionne le plus dans votre métier? L'argile. Sa texture sa plasticité, et le fait qu'on peut tout faire avec.
Pour quelles raisons avez-vous décidé de vous joindre à l’Empreinte coopérative en tant que membre? La coopérative permet de côtoyer d'autres artisans que son corps de métier et de travailler ensemble dans un même but. L'entraide et le côté ''famille'' m'ont attiré.
How do you see the cooperative making a difference in the world of Quebec fine crafts?
The fact that the products offered by l'Empreinte are exclusively handmade and made in Quebec promotes Quebec art, and the diversity offered by l'Empreinte proves that there's something for everyone!
Workshop photo credits: Alain Lefort
Shop Mathilda's creations
Ceramic hanging ornaments, Heart, Bohemian, Star
1711010
Regular price $10.00
Shipping calculated at checkout.
Small handmade ceramic ornaments, to hang everywhere to add a touch of color and poetry to your decor.
SOLD INDIVIDUALLY
INDICATE, IN THE COMMENT FIELD OF THE BASKET, YOUR CHOICE OF MODEL
DETAILS :
MATERIALS: Ceramic. Includes cord to hang
PROVENANCE: Montreal (Quebec)
DIMENSIONS: dimensions without cord between: height 5 - 8 cm (2 - 3.5 in); width 5 - 7 cm (2 - 2.5 in )
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Large ceramic mug, with colorful patterns
1711040
Regular price $40.00
Shipping calculated at checkout.
A large white porcelain mug by artist Mathilda Lovell, ideal for hot chocolate or a tall, comforting latte. The red and yellow spiral motifs are hand-painted.
Make a beautiful set for your moments of relaxation, with the teapot and small bowls from the same collection.
Mathilda Lovell is a ceramic artist of Franco-British origin. She inherited her passion from her grandfather, who was also a ceramist. Trained at Montreal's Centre de céramique Bonsecours, she creates a world in which everyday objects become fantasy. She draws inspiration from European, African, and Aboriginal cultures to create her contemporary pieces.
ADVANTAGES AND FEATURES :
- Dishwasher and microwave-safe
DETAILS:
MATERIAL: Porcelain
PROVENANCE: Montreal, Quebec
DIMENSIONS: diameter 10 cm (4 inches); height 13 cm (5 inches)
Ceramic pieces take longer to produce than most handcrafted products. Please allow up to 30 days for delivery. You will be notified promptly of delivery times.
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Small colored spiral cup, Maeti collection
1711135
Regular price $12.00
Shipping calculated at checkout.
Small bowls in beautiful acid colors, by ceramist Mathilda Lovell, entirely handmade in Montreal. Use them at the table for your condiments and spices, or to hold a tea bag.
Part of the MÆṬI මැටි (Senegalese for clay) collection, these little bowls are a perfect match for the yellow coffee bowl and red spiral-pattern teapot.
NOT AVAILABLE AS A SET. EACH BOWL SOLD SEPARATELY
ADVANTAGES AND FEATURES
Dishwasher and microwave safe
MATERIALS: Porcelain
PROVENANCE: Montreal, Quebec
DIMENSIONS: Diameter 7.5 cm, height 1.5 cm
Ceramic pieces take longer to produce than most handcrafted products. Please allow up to 30 days for delivery. In this case, we will inform you promptly of the delivery time.
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Ceramic essential oil diffuser
1710020
Regular price $10.00
Shipping calculated at checkout.
This small ceramic hanging ornament is perfect for subtly diffusing your favorite essential oils. Just drop a few drops on it and enjoy all the benefits of aromatherapy, wherever you are: from your bedroom to your office and even in the car!
DETAILS :
MATERIALS: Ceramic
PROVENANCE: Montreal (Quebec)
DIMENSIONS: diameter 5 cm (2.5 in)
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Handmade Mini Porcelain Bowl - Red Spiral Pattern
1711063
Regular price $22.00
Shipping calculated at checkout.
A mini bowl for condiments or your favorite tea. It can also be used to hold small objects. Handmade in Montreal by ceramist Mathilda Lovell, it's a perfect hostess gift.
Make a beautiful tea set with the red spiral teapot from the same collection.
Mathilda Lovell is a French-British ceramic artist. She inherited her passion from her grandfather, who was also a ceramist. Trained at Montreal's Centre de céramique Bonsecours, she creates a world in which bowls, plates, goblets and more become works of art. Her contemporary pieces are inspired by European, African and Aboriginal cultures. For this bowl, she drew inspiration from Maori culture.
ADVANTAGES AND FEATURES:
- One-of-a-kind handmade piece
- Microwave and dishwasher safe
DETAILS
MATERIALS: Porcelain
PROVENANCE: Montreal, Quebec
DIMENSIONS: Diameter 8 - 9 cm. Height 7 cm (3 ½ x 2 ¾ inches). Measurements approximate, as each piece is handmade.
Ceramic pieces take longer to produce than most handcrafted products. Please allow up to 30 days for delivery. If so, you will be notified promptly of the delivery time.
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Mini porcelain bowl, will-o'-the-wisp black
1712031
Regular price $22.00
Shipping calculated at checkout.
This Feu Follet mini bowl is handmade in Montreal by ceramist Mathilda Lovell. Use it for condiments or as a teacup. An excellent host gift, it can also be used to hold small objects. The brushstrokes decorating the cup recall the dancing flames of the will-o'-the-wisp legends.
Make a beautiful tea-time ensemble with the black Feu Folle teapot from the same collection.
Mathilda Lovell is a Franco-British ceramic artist trained at Montreal's Centre de céramique Bonsecours. She inherited her passion from her grandfather, who was also a ceramist. In her collections, she creates a world in which everyday objects are inspired by fantasy. She finds her ideas for motifs in European, African and aboriginal cultures and legends.
ADVANTAGES AND FEATURES :
- Unique handmade piece
DETAILS
MATERIALS: Porcelain
PROVENANCE: Montreal, Quebec
DIMENSIONS Diameter 8 - 9 cm. Height 7 cm (3 ½ x 2 ¾ inches). Approximate measurements, as each piece is handmade.
Ceramic pieces take longer to produce than most handcrafted products. Please allow up to 30 days for delivery. If so, you will be notified promptly of the delivery time.
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Large handmade porcelain teapot - Feu Follet Collection
1712201
Regular price $95.00
Shipping calculated at checkout.
This handmade porcelain teapot comes from the Feu Follet collection by Montreal ceramic artist Mathilda Lovell. The brushstrokes decorating this piece are reminiscent of dancing flames.
Make a beautiful tea set with the small cup ortumbler from the same collection
Mathilda Lovell is a Franco-British ceramic artist trained at Montreal's Centre de céramique Bonsecours. She inherited her passion from her grandfather, who was also a ceramist. In her collections, she creates a world in which everyday objects are inspired by fantasy. She finds her ideas for motifs in European, African and aboriginal cultures and legends.
ADVANTAGES AND FEATURES :
- One-of-a-kind handmade piece
MATERIALS : Porcelain
PROVENANCE: Montreal, Quebec
DIMENSIONS : Diameter 25 cm. Capacity 1 liter.
MAINTENANCE: Hand wash. Not microwave or dishwasher safe.
Ceramic pieces take longer to produce than most handmade products. Please allow up to 30 days for delivery. In such cases, you will be notified promptly of the delivery time.
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Small cup with spiral pattern
1711026
Regular price $24.00
Shipping calculated at checkout.
This colorfully patterned mug is part of the Maeti collection by Montreal ceramist Mathilda Lovell. The beautiful, invigorating colors of this collection will brighten up your table, whatever the occasion.
Make a beautiful breakfast set with the Large Plate and Small Dish from the same collection.
BENEFITS AND FEATURES
- Dishwasher-safe
- entirely handmade
MATERIALS: Porcelain
PROVENANCE: Montreal, Quebec
DIMENSIONS: Diameter 9cm, height 6.5 cm
Ceramic pieces take longer to produce than most handcrafted products. Please allow up to 30 days for delivery. In this case, we will inform you promptly of the delivery time.
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.