9 products
9 products
Clark & James rope soaps
5090016
Regular price $15.00
Shipping calculated at checkout.
Large soaps with integrated natural cotton cord, handmade in Montreal. You'll love their abundant lather and they are ultra gentle on the skin.
Made with 100% natural ingredients, they are also vegan and not tested on animals.
The Cedar scent takes us on a dreamy summer walk in the woods, with classic notes of wood smoke and cedar.
The Gin scent is inspired by the classic cocktail with notes of juniper, rosemary, ginger and a hint of fresh lime.
The Heritage scent offers you classic notes of sweet musk and orange blossom.
DETAILS:
MATERIALS : Soapbase [glycerin, sodium stearate, sodium myristate, cocos nucifera oil (coconut oil), olea europaea oil (olive oil), limnanthes alba seed oil (meadowfoam oil), titanium dioxide], fragrance (100% natural).PROVENANCE : Montreal
DIMENSIONS : 230 gr / 8 oz
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Bath Milk Trio Set
5099000
Regular price $34.00
Shipping calculated at checkout.
Made with moisturizing whole milk powder and oats. Soft and soothing, it makes your bath water milky and leaves your skin soft, moisturized and lightly scented. Presented in a large vintage style glass bottle.
PROVENANCE: Montreal
DIMENSIONS: 8 x 6 x 7.5 cm
WEIGHT: 3 x 70 gr + box
ADVANTAGES AND CHARACTERISTICS :
- Includes 3 bath milks: Rice Flower, Peony & Olive Leaf, Lavender & Hibiscus.
- Hostess or cocooning gift par excellence
DETAILS :
INGREDIENTS: Lac (whole milk powder), zea mays starch (corn starch), avena sativa (oats), baking soda, fragrance.PROVENANCE: Montreal
DIMENSIONS: 8 x 6 x 7.5 cm
WEIGHT: 3 x 70 gr + box
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Savon Sapin frais
5090008
Regular price $9.00
Shipping calculated at checkout.
DÉTAILS :
INGREDIENTS : base de savon végétale [glycérine, stéarate de sodium, myristate de sodium, cocos nucifera oil (huile de noix de coco), olea europaea (huile d'olive), limnanthes alba seed oil (huile de perle de prairie), titanium dioxide], parfum (mélange maison d'huiles essentielles), oxides.
PROVENANCE : Montréal
DIMENSIONS : 8.7 x 6.2 x 2 cm
POIDS : 128 gr / 4.5 oz
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Savon fleur de lilas
5090002
Regular price $9.00
Shipping calculated at checkout.
INGREDIENTS : base de savon végétale [glycérine, stéarate de sodium, myristate de sodium, cocos nucifera oil (huile de noix de coco), olea europaea (huile d'olive), limnanthes alba seed oil (huile de perle de prairie), titanium dioxide], parfum, ultramarines.
PROVENANCE : Montréal
DIMENSIONS : 8.7 x 6.2 x 2 cm
POIDS : 128 gr / 4.5 oz
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Soy candle in a glass jar, hand-cast
5090907
Regular price $26.00
Shipping calculated at checkout.
This soy candle, entirely handmade in Montreal, can burn for about 45 hours. Made from 100% pure soy wax and botanical oils, it is non-toxic.
Each candle is presented in a glass jar with a resealable metal lid and a box. This product is vegan and therefore contains no animal products.
Dot & Lil makes bath, body and home products that are entirely handmade by their small Montreal team and are not tested on animals.
THE FRAGRANCES:
- Rice Flower: Fresh, sweet scent that may be a little reminiscent of vanilla and coconut.
- Peony and Olive Blossom: A soft and clean blend of delicate petals, musk, and fruity notes. A feminine and flowery fragrance with a touch of green, freshly cut olive leaves carried on the wind.
- Honeysuckle : Fresh, sweet and floral scent with lots of ozone and a subtle touch of green stem.
- White Tea & Ginger:A soothing and comforting blend of fresh ginger heart notes with a warm tea base. A sweet, almost woody scent.
- Lavender-hibiscus: Afresh and herbaceous scent, perfect for relaxing, straight from a flower garden.
- Eucalyptus and Lime : Fresh and clean with citrus notes, and the camphorated and minty base of eucalyptus to balance the lightness of green lime.
- Fresh Fir: A perfect candle for the holidays or just a fresh, green, woody scent for the rest of the year
BENEFITS AND FEATURES :
- Simple, natural ingredients chosen with care
- Burns for approximately 45 hours
- Natural plant-based product
DETAILS:
MATERIALS: soy wax, botanical oils, cotton wicks
PROVENANCE: Montreal, Quebec
WEIGHT: 205 g
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Gift set of 4 bath milks
5099003
Regular price $32.00
Shipping calculated at checkout.
Made with whole milk and oats, Dot & Lil moisturizing milks are gentle and soothing to the skin. They leave your skin moisturized, soft, and lightly scented. This set of 4 bath milks, each weighing 50 grams, allows you to vary between rice flower, peony, lavender and bergamot fragrances.
The bath milks are presented in glass bottles and a gift box.
Create your own gift set by combining this product with a rice flower soy candle or Dot & Lil scented body oil.
Dot & Lil makes bath, body and home products that are completely handmade by their small Montreal team and are not tested on animals.
BENEFITS AND FEATURES:
- Simple, natural ingredients chosen with care
DETAILS:
INGREDIENTS: Sodium bicarbonate, milk powder, oatmeal, corn starch, fragrance, safflower and/or rose petals and/or lavender and/or hibiscus petals.
PROVENANCE : Montreal, Quebec
WEIGHT : 200 gr
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Savon pivoine et feuille d'olivier
5090009
Regular price $9.00
Shipping calculated at checkout.
DÉTAILS :
INGREDIENTS : base de savon végétale [glycérine, stéarate de sodium, myristate de sodium, cocos nucifera oil (huile de noix de coco), olea europaea (huile d'olive), limnanthes alba seed oil (huile de perle de prairie), titanium dioxide], parfum, oxides.
PROVENANCE : Montréal
DIMENSIONS : 8.7 x 6.2 x 2 cm
POIDS : 128 gr / 4.5 oz
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Perfumed body oil - Rice flower fragrance
5090603
Regular price $32.00
Shipping calculated at checkout.
Use this fragrant body oil in place of perfume for a delicate scent that will stay with you all day. Spray on pulse points such as wrists and neck. The oil is quickly absorbed by the skin and does not leave a greasy film.
The oil can also be used in a diffuser as a room fragrance.
The scent of rice flowers is fresh and sweet. It may remind you a little of vanilla and coconut.
The oil comes in a frosted glass bottle and gift box. This product is vegan and therefore contains no animal products.
Create your gift set by combining this fragrant body oil with a rice flower soy candle or the 4 bath milks collection.
Dot & Lil makes bath, body and home products that are entirely handmade by their small Montreal team and are not tested on animals.
BENEFITS AND FEATURES:
- Simple and natural ingredients chosen with care
- Natural plant-based product
DETAILS:
INGREDIENTS: coconut oil and fragrance
PROVENANCE: Montreal, Quebec
QUANTITY: 35 ml
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
White tea and ginger soap
5090006
Regular price $9.00
Shipping calculated at checkout.
DETAILS:
INGREDIENTS: vegetable soap base [glycerin, sodium stearate, sodium myristate, cocos nucifera oil (coconut oil), olea europaea (olive oil), limnanthes alba seed oil (prairie pearl oil), titanium dioxide], fragrance, papaver somniferum seeds (poppy seeds), bamboo charcoal, oxides.
PROVENANCE : Montreal
DIMENSIONS : 8.7 x 6.2 x 2 cm
WEIGHT : 128 gr / 4.5 oz
- SHIPPING
END OF CANADA POST STRIKE: Online ordering limited to Canada until January 31, 2025
Due to Canada Post's one-month strike backlog, we are offering online ordering for Canada only, until January 31, 2025.
Please note that we cannot be held responsible for extended delivery times or lost packages.
Our boutique in Old Montreal remains open throughout the holiday season. We look forward to welcoming you for your purchases or for in-store pick-up.
Thank you for your understanding.
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Handling fees: A handling fee of 5$ is added to each order.
For all shipments outside Canada: Due to Canada Post's one-month walkout backlog, we are offering the online ordering option for Canada only, until January 31, 2025. Thank you for your understanding.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.